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Aura FAQ

Frequently Asked Questions about Aura

General Information

  • What is Aura?
  • How can I sign into Aura?

Login and Account Information

  • How do I reset my Aura password?
  • How do I create an Aura account?
  • How do I unlock my Aura account?

COVID-19 Testing and Results

  • When will I get my COVID-19 test results back?
  • How can I see my test results in Aura?
  • Can you text or email me my results?
  • Where can I find more information about my COVID-19 test?
  • What does an invalid test result mean?
  • How do I schedule a COVID-19 test in Aura?

Technical Support

  • How can I contact Aura Support for assistance?

Minor Users

  • Why am I seeing the Child Account restriction?
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