Aura FAQ

General Information

• What is Aura?
• How can I sign into Aura?

Login and Account Information

• How do I reset my Aura password?
• How do I create an Aura account?
• How do I unlock my Aura account?

COVID-19 Testing and Results

• When will I get my COVID-19 test results back?
• How can I see my test results in Aura?
• Can you text or email me my results?
• Where can I find more information about my COVID-19 test?
• What does an invalid test result mean?
• How do I schedule a COVID-19 test in Aura?

Technical Support

• How can I contact Aura Support for assistance?

Minor Users

• Why am I seeing the Child Account restriction?